Sunrise Ranch Care Desk

Using the Care Desk

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Care Desk Information for Care Requesters 5

• What is FreshService and the Sunrise Ranch Care Desk
• Care Desk process for requesters and urgent non-urgent reminder updated July 2018
• What do I do in an emergency or urgent situation? Nov. 2018
• Saving a Chrome Short Cut for Care Desk on your Windows Desktop or a Bookmark
• What happened to my care desk request

General Sunrise Ranch knowledge base

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FAQ 18

• Forwarding an emnet email address to a personal account
• Troubleshooting the Most Common Computer Problems
• How to Reset your Emnet/Gmail Password
• Sharing FreeBusy Status on Google (emnet) Calendar
• Important Contact Information for Sunrise Ranch

See all 18 articles

File Sharing at Sunrise and Beyond 2

• Procedure for Mapping to the Network File Shares (CRC Shared Files)
• Agent and Employee level users of Sunrise Ranch Cloud Sharefile

Words of Wisdom 6

• What is it to care
• Higher Agreements
• Confusius Says:
• What is Attunement?
• How do I act Professionally?

See all 6 articles

General Sunrise Ranch Knowledge 3

• Sunrise Ranch Meal Time information for Residents and Employees
• The two Great Pyrenees livestock guard dogs and how to work with them
• Do not plug space-heaters into power strips - very dangerous

Mobile Phones and Tablets 3

• Setting up your mobile phone for WIFI calling
• MCell and Wifi Calling information - sent to community in January 2017
• AT&T Mobile Phone international usage plans for voice, data, text overseas

Maintenance 1

• Heating in the Garden House by Chad

Sunrise Ranch TV 1

• Sunrise Ranch TV Stations and Guide

General Zoom Information 1

• How to share a video or audio with Original Computer sound

Care System Info for Support Agents

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Entering Solutions into Knowledge Base on the fly 1

• Adding to the Solutions Knowledge base with an email

Mobile Phones 3

• Porting mobile phones to the Sunrise Ranch Phone plan
• Porting Phones OUT of Sunrise Ranch
• AT&T options for transfer of phone etc