The Care Desk is not designed for immediate urgent or emergency critical issues since it relies on emails to notify help agents.

A critical, urgent or emergency situation is one in which individuals and/or equipment/physical plant is in danger. These situations may include:

  • Severe leaks in water or sewer
  • Fires
  • Floods
  • Critical failure of systems, equipment that is halting business activity (down time of critical business systems especially front desk)
  • When internet is down no tickets can be handled 
  • Any situation where people are in harms way
  • Heating failures in winter
  • Livestock out of enclosures
In the case of critical issues please use the phone numbers below.

CRITICAL PROBLEMS AND EMERGENCIES Text or call the appropriate department directly. 

Life -threatening emergency:  dial 7-911 then immediately dial 999 (Bob Ewing  970 443-4402)

Guest Services after hours  7-541-8044 (970 541-8044)

For critical maintenance issues, text or call the Maintenance Emergency phone number: (970) 699-9398 or 970 699-9333

For IT/AV urgent situations contact Jim Gray 970 699-9166

Livestock - Sarah Schnedecker (303) 638-3341