Care Desk Information for Care Requesters

Make a request or report an issue to Facilities Services, IT, or Maintenance.

What is FreshService and the Sunrise Ranch Care Desk
The Sunrise Ranch Care Desk born March of 2016, is a place where the Sunrise Ranch community can report the need for care. This is commonly called a help de...
Tue, 29 Mar, 2016 4:10 PM
Care Desk process for requesters and urgent non-urgent reminder updated July 2018
Updated July 2018   Dear Sunrise Ranch, The Sunrise Ranch Care Desk is fully operational and tracking non-critical requests in several areas. Critica...
Tue, 10 Jul, 2018 4:31 PM
What do I do in an emergency or urgent situation? Nov. 2018
The Care Desk is not designed for immediate urgent or emergency critical issues since it relies on emails to notify help agents. A critical, urgent or eme...
Thu, 5 Dec, 2019 4:12 PM
Saving a Chrome Short Cut for Care Desk on your Windows Desktop or a Bookmark
You can easily capture the https://sunriseranch.freshservice.com location as a bookmark in your Chrome browser by going over to the right of the URL (https ...
Thu, 1 Nov, 2018 10:34 AM
What happened to my care desk request
Here is a step by step for the care desk ticket request lifecycle. A requester either fills out a request in the on-line portal or emails caredesk@emn...
Thu, 1 Nov, 2018 9:27 AM