Updated July 2018
Dear Sunrise Ranch,
The Sunrise Ranch Care Desk is fully operational and tracking non-critical requests in several areas. Critical problems and emergencies should not be entered in the Care Desk, as they may not be handled as quickly as required.
CRITICAL PROBLEMS AND EMERGENCIES:
Text or call the appropriate department directly. For critical maintenance issues, text or call the
Maintenance emergency phone number: (970) 699-9398. Maintenance also has a walkie talkie system for staff to be notified, contact John White Antelope for that notification. Critical maintenance issues include any situation in which individuals, equipment, and/or buildings are in possible danger of damage, such as:
· Burst Pipes
· Sewage Leaks
· Fires
· Floods
· Failure of systems or equipment that is impeding business activity
· Any situation where people are in harm’s way
· Heating failures in the winter
For critical Information Technology issues, text or call the IT emergency phone number: (303) 598-6268. A critical IT issue would be one in which systems essential to running our business are not functioning and there is no workaround.
NOTE:
A vast majority of IT urgent calls are NOT URGENT and should be emailed to the care desk caredesk@sunriseranch.org or entered into the portal at https://sunriseranch.freshservice.com. Robby is being requested to remind all non-urgent callers of this policy on each non-urgent call.
NON-CRITICAL REQUESTS:
For non-critical issues, send your request to the Care Desk as described below. Please include:
• A description of the issue
• Location if relevant
• Sense of urgency
Send Housing requests to the Housing attention in care desk, there are very few housing urgent requests... these are maintenance issues.
• Resident housing
• Office space
• Meeting spaces
• Furnishings and furniture storage
Non-Critical Requests to the Maintenance Department
Requests for maintenance or repair in the following areas should go the Maintenance Department via the Care Desk portal https://sunriseranch.freshservice.com or via email to Caredesk@sunriseranch.org.
• Sunrise Ranch Kitchen
• Garden and Greenhouses
• Farm facilities
• Farm non-residential buildings
• Farm irrigation and fencing
• Landscaping
• Water plant
• Waste treatment plant (sewage)
• Waste management (trash and recycle)
As a reminder, the distinction between the Facilities Services and Maintenance departments is as follows:
Maintenance
• Primarily responsible for implementing construction, maintenance and repairs.
Non-Critical Requests to the Information Technology Department
Information Technology-related requests should be sent to the IT Department via the Care Desk portal https://sunriseranch.freshservice.com or via email to Caredesk@sunriseranch.org. If you email the request, for best results you can include the letters IT in the subject of the email.
• Computers
• Printers
• Telephones
• Network or Internet connectivity
• Sunrise Ranch Cell Phones (please call 611 first for connection issues, such as not getting calls, voicemail, dropped calls, etc.)
• Software passwords
• Website availability (Website content is the responsibility of the Global Community Building Department)
Non-Critical Requests to the Audio-Visual Department
Audio-Visual-related requests should be sent to the Audio-Visual Department via the Care Desk portal https://sunriseranch.freshservice.com or via email to Caredesk@sunriseranch.org. If you email the request, for best results you can include the letters AV in the subject of the email.
• Meeting space audio systems
• Meeting space video systems
• Live Streaming
• Webinar and Web Meetings
Thanks for using the care desk.
-Atom