Accessing Shared Network Folders – Setup
A number of years ago Guest Services created an area for their team to share files on the Sunrise Ranch network. It was called CRC Shared Files, CRC represents ‘Conference and Retreat Center’. The CRC name has lived on in the newer departmental folders created by IT in 2015. If you need to access or share files in a shared network folder, you must map one/or more of the folders to your computer.
With this process, you are asking the PC to connect to a computer on the Sunrise Ranch local network that runs a large storage area in a redundant storage array (RAID) drive, also known as a network attached storage (NAS) drive. Typically there is one parent folder per department/focus area (Publications, Communications, Operations, IT, H.R., Education, Guest Services).
The CRC folders are constantly being backed up into the ‘cloud’ so we can retrieve lost or accidently deleted files. Most of the desktop or documents stored on your computer is NOT backed up currently for most Sunrise Ranch computer users.
HOWEVER NOTE THAT THE CLOUD BACKUP CAN ONLY RESTORE A DELETED FILE OR FOLDER FOR UP TO 30 DAYS AFTER IT WAS DELETED .
Once the parent folder is mapped to your computer, you should be able to access it whenever you log in. If you lose the mapping that was done for you by IT, you can remap it yourself by performing the following steps: (Look at the attached Word file for a screen shot version of this document)
NOTE: the CRC folder access, in fact mapping of any network drive depends on the Firewall on your computer. If you lose connectivity to a CRC shared folder it may be because your AVG Firewall was reset accidently. To see if this is the issue you need to know where the AVG virus protection software application lives then go to the Firewall and be sure the setting for 'Allow Network File Sharing' is enabled. If you don't know how to find the AVG software fill out a care desk ticket and IT will help.